Ship My Orders can also help you on the front end with a fulfillment call center.
We offer inbound phone, email and chat support from 9am-5pm PST
Because we store and ship your merchandise we are your ideal partner if you want to outsource your call center and customer support services.
We understand your product, we have all the order/shipment answers for your customers and we have a great team that will handle every one of your calls with a positive and energetic attitude.
THE FULFILMENT CALL CENTER PROCESS
We either use an existing 800 number or we request a new vanity number (yours to keep) that will be forwarded to our fulfillment call center.
You give us the guidelines and rules to handle your customer support (return policy, discount/bulk order policy, backorders policy…)
At the end of the month we charge just for the call center time used and we send you usage and incident reports.
Please contact us for a fulfillment call center outsource quote.