In this section you will find many helpful answers to our most often asked questions about our services. Please review the sections on the left to find the answers you are seeking.

General Questions

Do you do e-commerce fulfillment?

How long does it take to set up a new account? 

Do I have to sign a contract? 

Do you do small business fulfillment? 

Why should I use third-party fulfillment services? 

Billing Questions

How does ShipMyOrders.com charge my company

How much does your service cost? 

Product/Inventory Questions

Is my inventory insured?

Can you manage our back orders? 

Will you process our returns? 

Any products you will not handle? 

Shipping Questions

How do you handle an error? 

Do you send email confirmations when the order is shipped? 

Do you provide packaging/boxes? 

What shipping carriers do you use? 

System Integration

What type of reports will I receive?

What if there are no standard reports that fit my needs? 

How often will I receive reports?

How do I get the orders to you? 

What type of files do you accept for data transfer?